Return Policy:
With the exception of Special Order Items, Wireless Cameras & Devices, LCD Displays, Network Cameras, PTZ Cameras, Security VCRs, Digital Recorders, Software and used Multichannel CCTV Power Boxes, you may return your purchased products within 30 days and we will give you full credit minus the cost of shipping. Special Order Items, Wireless Cameras & Devices, LCD Displays, Network Cameras, Security VCRs, Digital Recorders & Software may only be exchanged for identical items if originals are defective according to our warranty policy. Used Multichannel CCTV Power Supplies can only be exchanged if defective under our warranty policies. All shipping costs to us must be covered by sender, please use tracking and insurance on all items sent to us. Returned products must have all of the original packing materials, accessories and instruction manuals. Any products being returned that are received without any or all original packing materials in mint condition for retail sale will be subject to a 20% restocking fee. Any Promotional items must also be included in your return, otherwise the value of such items will be deducted from your final credit. Customers must be issued a RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#) before returning any items. No returned merchandise will be accepted without a proper RMA number. Original merchandise boxes must not be defaced or altered in any way. Merchandise initially shipped 'double-boxed' must be returned to use in like fashion with the RMA number clearly visible on the outer box. When a product delivered with free ground shipping or discounted faster than ground shipping is returned, the value of the free shipping or discounted faster than ground shipping cost will be deducted from your final credit. Items that are returned for credit that show clear signs of use such as installation marks will not be accepted and will be returned to the customer.

Wrong Product, Missing or Damaged in Transit.
In the rare case that an order is placed on an item that is out of stock, we will contact you prior to executing the order with alternatives or a time table for the availability of the back order items. Please inspect your packages thoroughly, open all boxes immediately and check for contents and damage. Please compare the packing slip with the actual items shipped for any products that you feel may be missing from your order. Please contact us within 2 business days of receipt of merchandise if any of the items listed in the packing slip are not present or appear to have been damaged in transit. We must know within 2 days upon your receiving products of any damage or missing items. Afterwards your purchase will be considered delivered and will fall under our Return and Warranty Policy for returns or exchanges.

Warranty Policy Information:
All products come with a full one year manufacturers warranty. Within the first thirty days of purchase we will exchange all defective products for a new over the counter exchange. After the first thirty days, customers must obtain warranty service from the manufacturer directly. All shipping costs to us must be covered by sender, please use tracking and insurance on all items sent to us. We will pay for return freight of replacement items (UPS Ground Shipping).

info@easysecuritydepot.com