 SHOP BY CATEGORY  | Home | Returns & Warranty Returns & Warranty Return Policy:
Unused products purchased from our store may be returned within 15 days
of receiving the merchandise for credit minus the original cost of
shipping. Specialty orders made for our customers may not be returned. All shipping costs to us must be covered
by sender, please use tracking and insurance on all items sent to us.
Returned products must have all of the original packing materials,
accessories and instruction manuals. Any products being returned that
are received without any or all original packing materials in mint
condition for retail sale will be subject to a 20% restocking fee. Any
Promotional items must also be included in your return, otherwise the
value of such items will be deducted from your final credit. Customers
must be issued a RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#) before
returning any items. No returned merchandise will be accepted without a
proper RMA number. Original merchandise boxes must not be defaced or
altered in any way. Merchandise initially shipped 'double-boxed' must
be returned to use in like fashion with the RMA number clearly visible
on the outer box. When a product delivered with free ground shipping is
returned, the value of the free shipping cost will be deducted from
your final credit. Items that are returned for credit that show clear
signs of use such as installation marks will not be accepted and will
be returned to the customer.
Warranty Policy
Information:
All products come with a full one year manufacturer’s warranty. Within
the first thirty days of purchase we will exchange all defective
products for a new over the counter exchange. After the first thirty
days, customers must obtain warranty service from the manufacturer
directly. All shipping costs to us must be covered by sender, please
use tracking and insurance on all items sent to us. We will pay for
return freight of replacement items (UPS Ground Shipping).
NOTE: Product
warranty does not cover any damage due to storm or electrical surges.
info@easysecuritydepot.com
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